Frequently Asked Questions
The owners of Natural Okie Baby are a husband and wife team, and are proud to be Oklahoman family-owned small business.
Natural Okie Baby was launched in June 2016 to help fill that void that existed within the state of Oklahoma by offering families products that are made only from safe, natural, and renewable resources for their children and themselves.
We are constantly inspired every day by each of you – our incredibly amazing customers – to continue to grow this niche space to continue to educate others why purchasing natural and eco-friendly products are so important… and why everyone should always carefully consider the ingredients and resources that are used in products that they consume and purchase.
Don’t see what you’re looking for? Reach out to us at support@naturalokiebaby.com, or any of the options on our Contact Us page and let us know – and we will see what we can do!
All domestic orders within the United States will receive free shipping via USPS on orders at least $39.00. Shipping for orders under $39.00 will be calculated based on weight and distance, with the total cost of shipping displayed to you at checkout.
Free shipping is calculated after any applicable coupon codes. If a coupon code takes your order below $39.00, it will not qualify for free shipping.
All orders are currently mailed via the USPS or UPS.
We make every attempt to ship orders received before 3:00pm Central the same day, Monday-Saturday. During exclusive releases, Black Friday and Earth Day, shipping times can be longer; but we promise that we will make every effort to ship your order as soon as possible!
Unfortnately, we are only able to ship domestically within the United States at this time.
Please note that due to manufacturer restrictions, some of our products are unable to shipped internationally and will be indicated as such at the time of order.
For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. We will contact you if for some reason an item is not in stock.
YES, we do! Check out information on how to sign up and start earning points towards savings here:
Please email returns@naturalokiebaby.com within 14 days of your purchase date if you need to return an item. Returns will not be accepted without prior communication.
All holiday items are FINAL and cannot be returned. This includes books, toys, clothing, etc. However, if you need to exchange a clothing item for a different size we still have in stock, we can do so. In the event of a size exchange, NOB will not be responsible for shipping costs. You must have the item in transit to us within three business days in order for us to hold your size for the exchange.
A $5.00 restocking fee will be deducted from your refund, as well as the original cost of shipping the product to you for eligible returns.
We will accept most unused, unworn and unwashed items, subject to the discretion of Natural Okie Baby,
All items must be in the same unused, unworn and unwashed condition they were sent in, free of any stains, odors, hair, or any other damages. Items must be in original packaging with all tags attached.
Please note, if you received any free gifts with your purchase, the free gifts will also need to be returned or the cost of those items will be deducted from your return as well.
You are responsible for return shipping to us in the same manner it was sent to you. If the item was shipping in a box, it also must be shipped back to us in a box.
Please email tracking numbers to returns@naturalokiebaby.com.
In the event that you need to cancel your order, please contact us prior to 3:00pm central time on the same business day of purchase, or Saturdays. Please note Sunday's orders will not be shipped or processed until Monday morning.
Due to the fast turnaround of our shipping to you, we can not guarantee cancellations after this timeframe. Once a shipping label has been created by Natural Okie Baby for your order, we will unlikely be unable to accept a cancellation for your order.
Canceled orders will have credit card processing fees deducted from your refund due to these fees still being charged to us.
We accept all major debit and credit cards as a form of payment, including Apple Pay, Google Pay, Meta Pay and Shop Pay mobile wallets. We also accept payments through PayPal and Venmo.
Payments made via debit or credit card are processed through our payment processor, Shopify Payments, and will appear on your statement as SP * NATURAL OKIE BABY.
Installment payment plan options are provided through Shop Pay and Sezzle Payments.
There is no surcharge to you for using your debit or credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order and/or potential cancellation of your order. Any orders cancelled by Natural Okie Baby due to invalidated information will be refunded back to the same payment method you provided.
Yes! Visit us at Showplace Market located in Moore, Oklahoma where we have two booths filled with your favorite brands.
Hours:
Mon. through Sat. from 10:00am-7:00pm Central
Showplace Market:
2001 S Broadway Ave. Moore, OK 73160
Natural Okie Baby, LLC; dba Natural Okie Baby, is an Oklahoma limited liability corporation, residing within Oklahoma City, Oklahoma. All orders made by residents within the state of Oklahoma will be charged applicable city, county and state sales tax automatically as part of your purchase. This allows Natural Okie Baby to comply with state and local tax laws.
Natural Okie Baby will update this policy to collect sales tax within other states as legally required and necessary at any future point.
Natural Okie Baby is not responsible for lost or stolen packages. Please be mindful of when your packages are set to be delivered and collect them from your mailbox or front porch as soon as possible, especially during the holiday season when package theft is high.
If your package is lost in transit, you will need to contact your local USPS post office, or the UPS directly.
Are you or your spouse are a current or former member of our military? Please fill out the form here to receive a 10% military discount to use on most brands. Once your response is received, please allow 24 hours to receive your personalized discount code. Thank you for your incredible service to our country.
Live in the Oklahoma City metro area? Great!
Please select Local Pickup as your Shipping Method during checkout, and we will contact you via email to arrange a meeting time at Showplace Market in Moore, OK to drop off your order, or you can request in the notes section to have your order left at the front desk at Showplace Market.
Our current and most up-to-date privacy policy can be found here:
Do you have any questions for uthat we didn't address here?
Please feel free to chat with us directly using the chat icon in the lower left hand corner of your screen. This chat is monitored from 9:00am to 5:00pm central time during Monday thru Friday. Outside of these times, we will make every effort to respond back to you as soon as possible.
Please feel free to contact us at any of the other following ways:
Email: support@naturalokiebaby.com
Phone: (405) 534-4904
Facebook: http://Facebook.com/NaturalOkieBaby